AGATATEREBUS.COM ONLINE STORE TERMS AND CONDITIONS
Effective from 25.08.2026
§ 1. GENERAL PROVISIONS
1. These Terms and Conditions define the rules for using the online store operating at agataterebus.com, the rules for providing electronic services, and the rules for concluding and performing sales agreements concluded through it.
2. The Terms and Conditions constitute the terms and conditions for the provision of electronic services within the meaning of Article 8 of the Act of 18 July 2002 on the provision of electronic services.
3. The store is operated by Agata Terebus, running a sole proprietorship registered in the Central Register and Information on Economic Activity (CEIDG), business address: ul. Bartosza Głowackiego 4/49, 85-614 Bydgoszcz, NIP: 5543046345, REGON: 544580743 (hereinafter: "Seller").
4. Contact with the Seller:
– e-mail address: tellme@agataterebus.com
– correspondence, returns and complaints address: ul. Bartosza Głowackiego 4/49, 85-614 Bydgoszcz
5. The Terms and Conditions are made available free of charge before the conclusion of the contract, in a way that allows for their acquisition, reproduction, and retention using the ICT system used by the Customer.
6. The Customer is obliged to comply with the provisions of the Terms and Conditions from the moment they start using the Electronic Services.
7. The Seller does not apply a code of good practice within the meaning of the Act on Counteracting Unfair Market Practices.
8. The provisions of the Terms and Conditions do not exclude or limit the Consumer's rights resulting from mandatory legal provisions. In case of inconsistency between the provisions of the Terms and Conditions and such provisions, the legal provisions shall prevail.
§ 2. DEFINITIONS
The terms used in the Terms and Conditions mean:
Store – an online store run by the Seller at agataterebus.com.
Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, to which the law grants legal capacity, using Electronic Services or entering into a Sales Agreement with the Seller.
Consumer – a natural person entering into an agreement with the Seller not directly related to their business or professional activity, within the meaning of Article 22[1] of the Civil Code.
Entrepreneur with consumer rights (PNPK) – a natural person entering into an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available under the provisions of the CEIDG. The provisions concerning the Consumer apply to PNPK in the scope of: prohibited contractual provisions, liability for non-conformity of goods with the contract, and the right to withdraw from a distance contract. The provisions concerning out-of-court methods of handling complaints and pursuing claims available to consumers do not apply to PNPK.
Product – a movable item available in the Store, in particular clothing and accessories, being the subject of a Sales Agreement.
Order – a declaration of will made by the Customer using the Order Form, directly aiming at concluding a Sales Agreement.
Sales Agreement – a sales agreement for a Product concluded or to be concluded between the Customer and the Seller through the Store.
Electronic Service – a service provided electronically by the Seller to the Customer through the Store, in particular the Order Form and Newsletter.
Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Newsletter – an Electronic Service consisting of the Seller periodically sending commercial information concerning Products, collections, and the Seller's activities to the email address provided by the Customer.
Working Day – a day from Monday to Friday, excluding public holidays in the Republic of Poland.
Terms and Conditions – these Store regulations.
Consumer Rights Act – the Act of May 30, 2014, on consumer rights.
Civil Code – the Act of April 23, 1964, Civil Code.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
§ 3. SERVICES PROVIDED ELECTRONICALLY
1. The Seller provides the following Electronic Services through the Store:
a) Order Form,
b) Newsletter.
2. Order Form:
a) the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart;
b) the service is one-time and ends when the Order is placed or when the Customer stops placing the Order earlier;
c) the service is free of charge.
3. Newsletter:
a) using the Newsletter occurs after the Customer provides their e-mail address in the designated field in the Store and expresses consent to receive commercial information;
b) the agreement for the provision of the Newsletter service is concluded upon successful registration of the Customer's e-mail address;
c) the service is free of charge and provided for an indefinite period;
d) the Customer may at any time and without giving reasons terminate the agreement for the provision of the Newsletter service with immediate effect, using the unsubscribe link included in each message or by sending a request to tellme@agataterebus.com;
e) The Seller may terminate the agreement for the provision of the Newsletter service with 7 days' notice, in the event of ceasing to provide this service or the Customer violating the provisions of the Terms and Conditions. Termination occurs by sending a statement to the Customer's e-mail address.
4. The cessation of Electronic Services does not affect the performance of Sales Agreements concluded before this event.
5. The Customer is prohibited from providing unlawful content.
§ 4. TECHNICAL REQUIREMENTS
1. To use the Electronic Services, the following are necessary:
a) an end device with Internet access,
b) an up-to-date version of a web browser with JavaScript and cookies enabled,
c) an active email account.
2. The Seller informs that the use of Electronic Services involves typical risks associated with data transmission over the Internet, in particular the risk of unauthorized access to data and malicious software. The Seller uses SSL protocol connection encryption and other technical measures described in the Privacy Policy.
3. The Seller is not responsible for disruptions in the functioning of the Store resulting from force majeure, unauthorized interference by third parties, or incompatibility of the Store with the Customer's technical infrastructure.
§ 5. PRODUCTS, PRICES AND COMMERCIAL INFORMATION
1. All Products offered in the Store are brand new and conform to the contract.
2. Product prices given in the Store are final prices (gross), expressed in Polish zlotys. The price visible next to the Product is the price that the Customer will pay – the Seller does not add any additional taxes or fees to it, apart from delivery costs.
3. The Seller benefits from subjective exemption from tax on goods and services based on art. 113 sec. 1 of the Act on Value Added Tax.
4. In the case of delivery outside the territory of the Republic of Poland, Product prices and delivery costs may be presented or settled in a currency other than Polish zloty. The final amount to be paid, including the currency, is always visible to the Customer before placing the Order. Any currency conversion costs charged by the Customer's payment card issuer or payment service provider shall be borne by the Customer and are beyond the Seller's control.
5. Delivery costs are stated separately and visible to the Customer before placing the Order.
6. Information about Products and prices posted in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, and not an offer within the meaning of Article 66 of the Civil Code.
7. The Seller makes every effort to ensure that the photos faithfully reflect the Products. Slight differences in shade resulting from the individual display settings of the Customer do not constitute non-conformity of the Product with the contract.
8. In the event of a price reduction of a Product, the Seller states next to the reduced price the lowest price of that Product applicable in the period of 30 days before the reduction was introduced, in accordance with Article 4, section 2 of the Act on informing about prices of goods and services.9. The Seller places on Product cards information required by Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety, in particular identifying data of the manufacturer, raw material composition, and maintenance instructions.
§ 6. PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT
1. The Store allows placing Orders without creating an account.
2. To place an Order, the Customer:
a) adds selected Products to the electronic shopping cart,
b) provides the data necessary for Order fulfillment and delivery,
c) selects the delivery method and payment method,
d) accepts the Terms and Conditions,
e) confirms the Order with a button clearly indicating the obligation to pay.
3. Placing an Order constitutes an offer to conclude a Sales Agreement submitted to the Seller by the Customer.
4. After placing the Order, the Seller immediately sends the Customer a confirmation of receipt of the Order to the provided e-mail address. This confirmation does not yet constitute acceptance of the offer.
5. The Sales Agreement is concluded when the Customer receives a separate e-mail message confirming the acceptance of the Order for execution.
6. Together with the confirmation of the conclusion of the Sales Agreement, the Seller provides the Customer, who is a Consumer, on a durable medium, with confirmation of the conclusion of the agreement including the information specified in Article 12, section 1 of the Consumer Rights Act, including instruction on the right of withdrawal from the agreement and a model withdrawal form, constituting Appendices No. 1 and No. 2 to the Terms and Conditions.
7. A condition for the fulfillment of the Order is payment. Payment is made directly when placing the Order, via the selected payment method.
8. In case of non-payment within 2 calendar days from placing the Order, the Seller may cancel the Order, informing the Customer via e-mail. If the Customer has made a partial payment, it will be fully refunded.
9. The Seller may refuse to fulfill the Order in case of unavailability of the Product, an obvious error in the price or description of the Product, or a justified suspicion of abuse. In such a case, the Seller immediately informs the Customer and refunds the entire payment received.
10. An invoice is issued at the Customer's request submitted no later than 3 months from the end of the month in which the sale was made.
11. The Customer declares that the data provided in the Order are true and complete. The Seller is not responsible for undelivered shipments resulting from the Customer providing incorrect address details.
12. Until the parcel has been dispatched, the Customer may request the Seller to cancel the Order by sending a message to tellme@agataterebus.com together with the Order number. The Seller confirms the cancellation by e-mail and refunds the payment received in full within 14 days of such confirmation. Cancellation of an Order at this stage does not constitute withdrawal from the contract and is without prejudice to the Consumer's rights set out in Section 9.
§ 7. PAYMENT METHODS
1. The Store offers the following payment methods:
– credit cards: Visa, Mastercard, American Express, UnionPay
– BLIK
– Apple Pay, Google Pay
– Bancontact– PayPal
2. Payments by payment cards, BLIK, Apple Pay, Google Pay, and Bancontact are handled by Shopify International Limited with its registered office in Ireland, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, as part of the Shopify Payments service. PayPal payments are handled by PayPal (Europe) S.à r.l. et Cie, S.C.A. with its registered office in Luxembourg, 22-24 Boulevard Royal, L-2449.
3. In the case of payment made via PayPal, settlement takes place according to the rules specified in the terms and conditions of this provider, accepted by the Customer directly with the provider. In the event of withdrawal from the Sales Agreement or acceptance of a complaint, funds are returned via PayPal, to the account associated with the original payment.
4. Using a payment method handled by an external entity does not limit the Customer's rights towards the Seller resulting from the Sales Agreement, in particular the right to withdraw from the contract and rights due to the non-conformity of the Product with the contract.
5. The Store does not process cash on delivery payments and does not offer deferred or installment payments.
§ 8. DELIVERY
1. Delivery is carried out within the territory of the Republic of Poland and to member states of the European Union, excluding Cyprus and Malta.
2. Delivery within the territory of the Republic of Poland:
– InPost parcel locker: PLN 19, 2–4 working days
– InPost courier: PLN 21, 2–4 working days
– Orlen Paczka: PLN 17, 2–4 working days
– DPD courier: PLN 26, 2–4 working days
– DHL courier: PLN 26, 2–4 working days
3. Delivery to EU member states is carried out via DPD:
– Czech Republic, Slovakia, Hungary: EUR 16, 3–5 working days
– Austria, Belgium, Denmark, Estonia, France, Netherlands, Lithuania, Luxembourg, Latvia, Germany, Slovenia: EUR 26, up to 7 working days
– Finland: EUR 26, 5–7 working days
– Croatia, Spain, Italy: EUR 29, 3–5 working days
– Bulgaria, Greece, Romania: EUR 30, 3–5 working days
– Ireland, Portugal, Sweden: EUR 30, 3–5 working days
4. The Seller prepares and dispatches the shipment within 1-3 working days from the payment being credited.
5. The total order fulfillment time within the Republic of Poland, including preparation and delivery of the shipment, is up to 8 working days from the payment being credited.
6. In each case, the Seller delivers the Product to the Consumer without undue delay, no later than within 30 days from the date of conclusion of the Sales Agreement, in accordance with Article 543[1] of the Civil Code. If the Seller fails to fulfill this obligation, the Consumer may set an additional deadline for him, and after its ineffective expiry, withdraw from the contract.
7. The terms indicated in sections 2 and 3 refer to standard delivery times and do not include delays caused by the carrier or events independent of the Seller.
8. The risk of accidental loss or damage to the Product passes to the Consumer and PNPK at the moment the Product is handed over to them. In the case of other Customers, the risk passes at the moment the Product is handed over to the carrier.
9. In the event of damage to the shipment, the Customer may draw up a damage report with the carrier. Drawing up a report is not a condition for the Seller to consider a complaint and does not affect the Consumer's rights.
10. In the event of the Customer's failure to collect the shipment and its return to the Seller, the Seller contacts the Customer to determine further course of action, in particular re-shipment or refund of payment.
§ 9. WITHDRAWAL FROM THE AGREEMENT
1. The Consumer and PNPK may withdraw from the Sales Agreement without giving a reason within 14 days.
2. The period for withdrawal from the contract begins from the day on which the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product. If the Sales Agreement covers multiple Products delivered separately, in batches or in parts – from taking possession of the last Product, batch or part.
3. To meet the deadline, it is sufficient to send a declaration of withdrawal before its expiry.
4. The declaration of withdrawal can be submitted in any form, in particular:
– via the form available on the website LINK,
– by filling out the model form constituting Appendix No. 2 to the Terms and Conditions,
– via e-mail to tellme@agataterebus.com,
– in another unambiguous written form.
Using the form is not mandatory and does not constitute a condition for the effectiveness of withdrawal.
5. The Seller immediately confirms to the Consumer the receipt of the declaration of withdrawal on a durable medium.
6. The Consumer shall return the Product without undue delay, no later than within 14 days from the date of submitting the declaration of withdrawal, to the address: ul. Bartosza Głowackiego 4/49, 85-614 Bydgoszcz. To meet the deadline, it is sufficient to send back the Product before its expiry.
7. The direct costs of returning the Product shall be borne by the Consumer. The Seller does not accept parcels sent cash on delivery.
8. The Seller shall refund to the Consumer all payments received from them, including the costs of delivering the Product, without undue delay, no later than within 14 days from the date of receiving the declaration of withdrawal.
9. The refund of Product delivery costs shall be made at the amount of the cheapest standard delivery method offered by the Seller. If the Consumer chose a delivery method other than the cheapest standard one, the Seller shall not refund the additional costs incurred by the Consumer.
10. The refund shall be made using the same payment method as used by the Consumer, unless the Consumer has expressly agreed to a different solution that does not involve any costs for them.
11. The Seller may withhold the refund until the Product is received back or until the Consumer provides proof of its dispatch – whichever event occurs earlier.
12. The Consumer shall be liable for any diminished value of the Product resulting from its use beyond what is necessary to ascertain the nature, characteristics, and functioning of the Product. This means that the Product can be tried on in a manner corresponding to trying it on in a stationary store, but it should not be used, washed, or altered.
13. In the event of a diminished value of the Product, the Seller shall inform the Consumer about the amount and basis of the deduction.
14. The Store does not process direct Product exchanges. To receive a different size or model, the Customer returns the Product as part of the withdrawal from the contract and places a new Order.
§ 10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The Consumer is not entitled to withdraw from a distance contract in cases specified in Article 38 of the Consumer Rights Act, particularly with regard to contracts:
a) in which the subject of the service is a non-prefabricated Product, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
b) in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
c) in which the subject of the service are Products which, after delivery, due to their nature, become inseparably combined with other items.
§ 11. PRODUCT COMPLAINTS (LACK OF CONFORMITY WITH THE CONTRACT)
1. The Seller is liable to the Consumer and PNPK for any lack of conformity of the Product with the contract existing at the time of its delivery and revealed within 2 years from that time, in accordance with the provisions of Chapter 5a of the Consumer Rights Act.
2. It is presumed that any lack of conformity of the Product with the contract which becomes apparent before the expiry of 2 years from the time of delivery of the Product existed at the time of its delivery, unless proven otherwise.
3. A complaint can be submitted:
– via e-mail to tellme@agataterebus.com,
– in writing to: ul. Bartosza Głowackiego 4/49, 85-614 Bydgoszcz.
4. In the complaint submission, it is recommended to provide: the Order number, a description of the lack of conformity with the contract, the date it was discovered, and, if possible, photographic documentation. The absence of any of these elements does not constitute grounds for refusing to process the complaint or suspend the complaint processing period.
5. If the Product is not in conformity with the contract, the Consumer may demand its repair or replacement. The choice of how to bring the Product into conformity with the contract rests with the Consumer.
6. The Seller may make a replacement when the Consumer demands repair, or make a repair when the Consumer demands replacement, if bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would incur excessive costs for the Seller. If repair and replacement are impossible or would incur excessive costs, the Seller may refuse to bring the Product into conformity with the contract.
7. The Consumer may submit a declaration of price reduction or withdrawal from the contract when:
a) The Seller refused to bring the Product into conformity with the contract in accordance with paragraph 6;
b) The Seller failed to bring the Product into conformity with the contract;
c) The lack of conformity of the Product with the contract persists, even though the Seller attempted to bring the Product into conformity with the contract;
d) The lack of conformity of the Product with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior recourse to the remedies specified in paragraph 5;
e) It is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
8. The Consumer may not withdraw from the contract if the lack of conformity of the Product with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.
9. Repair or replacement shall be carried out within a reasonable time from the moment the Seller was informed of the lack of conformity with the contract, and without undue inconvenience to the Consumer.
10. The costs of repair or replacement, including the costs of shipping the Product to the Seller and back, shall be borne by the Seller.
11. The Seller shall respond to the complaint within 14 days from the date of its receipt. Failure to respond within this period means that the complaint is accepted.
12. In the event of withdrawal from the contract or price reduction, the Seller shall refund the amounts due to the Consumer without undue delay, no later than within 14 days from the date of receiving the Consumer's declaration.
13. The Seller does not provide a separate warranty for the Products. This does not limit the Consumer's rights arising from the provisions regarding the lack of conformity of the Product with the contract.
§ 12. COMPLAINTS REGARDING ELECTRONIC SERVICES
1. Complaints related to the provision of Electronic Services, particularly concerning the improper functioning of the Store, Order Form, or Newsletter, may be submitted by the Customer:
– via e-mail to tellme@agataterebus.com,
– in writing to: ul. Bartosza Głowackiego 4/49, 85-614 Bydgoszcz.
2. It is recommended to provide a description of the irregularity, the date it occurred, and the Customer's email address in the submission.
3. The Seller shall consider the complaint and provide a response within 14 days from the date of its receipt, to the email address indicated by the Customer.
4. The provisions of this paragraph do not apply to complaints regarding Products, to which § 11 applies.
§ 13. OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
1. The Consumer may use out-of-court methods of complaint resolution and claim pursuit, in particular:
a) apply to a permanent amicable consumer court operating at the provincial inspector of the Trade Inspection with a request to resolve the dispute;
b) apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably settle the dispute;
c) use the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
2. The use of out-of-court methods of complaint resolution and claim pursuit is voluntary and requires the consent of both parties to the dispute.
3. Detailed information is available on the website of the Office of Competition and Consumer Protection: uokik.gov.pl.
§ 14. NEWSLETTER AND MARKETING COMMUNICATION
1. The rules for providing the Newsletter service are defined in § 3 section 3 of the Regulations.
2. Consent to receive the Newsletter is voluntary, separate from accepting the Regulations and does not constitute a condition for placing an Order or concluding a Sales Agreement.
3. Expressing consent to receive commercial information takes place in accordance with Article 10 of the Act on the provision of electronic services and Article 172 of the Telecommunications Law.
4. The Customer may withdraw consent at any time. Withdrawal of consent is free of charge and does not affect the lawfulness of processing carried out before its withdrawal.
5. Sending commercial information via SMS messages or other channels requires separate consent from the Customer.
6. Messages regarding the fulfillment of the Order, in particular confirmations, shipping information and complaint correspondence, do not constitute commercial information and are sent as part of the performance of the Sales Agreement.
§ 15. CONTENT POSTED BY CUSTOMERS
1. A Customer who publicly shares materials featuring Products on social media and tags the Seller in them may be asked for consent to use these materials by the Seller.
2. The use of Customer materials by the Seller requires the Customer's prior consent in each case. Simply tagging the Seller in the material does not constitute such consent.
3. The Customer granting consent declares that they hold the rights to the shared materials and that the persons depicted therein have consented to the dissemination of their image.
4. Consent may be withdrawn at any time by sending a message to: tellme@agataterebus.com. The Seller will remove the material immediately upon receipt of such a request.
§ 16. INTELLECTUAL PROPERTY
1. All content published in the Store, in particular photos, product descriptions, collection and production process descriptions, graphics, website layout and composition, and Seller's designations, constitute the exclusive property of the Seller or entities with whom the Seller has concluded appropriate agreements, and are protected under the Act on Copyright and Related Rights and the Industrial Property Law.
2. Use of the Store's content beyond the scope of permitted personal use requires the Seller's prior written consent.
3. It is strictly forbidden to download, copy, and use photos and product descriptions for commercial purposes, including in sales offers conducted by third parties.
§ 17. PERSONAL DATA
1. The administrator of Customer personal data is the Seller.2. The rules for processing personal data, legal bases, retention periods, categories of recipients, and rights of data subjects are set out in the Privacy Policy available at LINK.
3. Providing personal data is voluntary, but necessary for concluding and performing the Sales Agreement and for using Electronic Services.
§ 18. FORCE MAJEURE AND TECHNICAL BREAKS
1. The Seller shall not be liable for non-performance or improper performance of obligations resulting from the Regulations if it is a consequence of force majeure, understood as an external event, unforeseeable and unavoidable, in particular natural disasters, states of emergency, strikes, failures of teleinformatic infrastructure of supra-local scope, and acts of public authority.
2. The Seller reserves the right to temporary technical breaks in the operation of the Store, necessary for carrying out maintenance or modernization work. The Seller shall inform about planned breaks, if possible, in advance, by placing a notice in the Store.
3. Technical breaks do not affect the performance of Sales Agreements concluded before their commencement and do not suspend the running of deadlines due to the Consumer.
§ 19. SHOPIFY PLATFORM
The Store is operated using the Shopify platform. The Sales Agreement is concluded exclusively between the Customer and the Seller. Shopify is not a party to the Sales Agreement and is not responsible for its performance. Shopify, as an infrastructure provider, processes data related to the use of the Store – details are specified in the Privacy Policy.
§ 20. AGENTS AND AUTOMATED ACCESS
1. "Agent" means software or service that performs autonomous or semi-autonomous actions on behalf of a person or entity, without direct supervision.
2. An Agent accessing the Store is obliged to disclose its nature and name, in particular by including the string "Agent/[agent name]" in HTTP/HTTPS requests.
3. It is forbidden to conceal the fact of automated access, in particular by imitating human behavior, circumventing CAPTCHA mechanisms or bypassing security measures restricting automatic access.
4. The Seller may restrict, including by technical means, the way Agents access the Store.
§ 21. FINAL PROVISIONS
1. In matters not regulated by these Regulations, Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, and the GDPR.
2. The choice of Polish law does not deprive the Consumer of the protection resulting from mandatory provisions of the law of their habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).
3. Disputes involving the Consumer shall be resolved by the competent court according to the provisions of the Code of Civil Procedure. Disputes with Customers who are not Consumers or PNPK shall be resolved by the court locally competent for the Seller's registered office.
4. The Seller reserves the right to amend the Regulations for valid reasons, in particular due to changes in legal provisions, changes in payment or delivery methods, changes in the scope of Electronic Services provided, or changes in the Seller's identification data.
5. The Seller shall inform about changes to the Regulations at least 14 days in advance by publishing them on the Store's website and, for Customers using the Newsletter, by e-mail.
6. For Orders placed before the effective date of the changes, the Regulations in the wording applicable on the date of placing the Order shall apply.
7. A Customer using continuous Electronic Services who does not accept the changes to the Regulations may terminate the contract for the provision of these services with immediate effect before the changes come into force.
8. If any provision of the Regulations is found to be invalid or ineffective, the remaining provisions shall remain in force. An appropriate legal provision shall apply in place of the invalid provision.
9. The Regulations come into force on the date indicated in their heading.
APPENDIX NO. 1 – INSTRUCTION ON THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
Right of withdrawal from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the contract covers many items delivered separately, this period expires after 14 days from the day on which you acquired physical possession of the last item.
To exercise the right of withdrawal, you must inform us:
Agata Terebus
ul. Bartosza Głowackiego 4/49
85-614 Bydgoszcz
tellme@agataterebus.com
tel. 721 573 927
of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).
You may use the model withdrawal form, constituting Appendix No. 2, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal from the contract
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back or hand over the goods to us at the address indicated above without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
APPENDIX NO. 2 – CANCELLATION FORM TEMPLATE
(this form should be completed and sent only if you wish to withdraw from the contract – its use is not mandatory)
Recipient:
Agata Terebus
ul. Bartosza Głowackiego 4/49
85-614 Bydgoszcz
tellme@agataterebus.com
I/We (*) hereby inform (*) about my/our (*) withdrawal from the sales contract for the following goods:
...................................................................................................
Date of contract conclusion / receipt (*): ..............................................
Consumer(s) name: ..............................................
Consumer(s) address: ..............................................
Order number: ..............................................
Bank account number for refund (optional, if refund to the original payment method is not possible):
..............................................
Consumer(s) signature (only if the form is sent in paper form): ..............................................
Date: ..............................................
(*) Delete as appropriate.