Returns

You have 14 days from the moment of receiving the shipment to withdraw from the contract without giving any reason. However, any suggestion is valuable to us and allows us to improve the product in the future. You can send the returned product back to us within 14 days from the day of withdrawing from the contract.

The returned product should be new, unused, free from odors, and have all original tags attached. Due to customer comfort, products showing signs of use will not be accepted.

To make a return, please fill out the return form and include it with the return shipment. You can easily send the package via Furgonetka or use any other shipping method convenient for you.

Please send returns to the following address:

ul. Głowackiego 4/49, 85-614 Bydgoszcz

Cash on delivery shipments will not be accepted.

If you have any questions regarding returns, you can always contact us by writing to the e-mail address: tellme@agataterebus.com

Once the return is accepted, the funds will be refunded via the original payment method within 14 calendar days. The cost of return is borne by the Customer (if shipping costs were added to your order, they will be refunded at the lowest offered shipping rate).

For more information, please visit the Terms and Conditions tab.

Exchanges

We want you to enjoy the correct purchase as soon as possible, and therefore we do not offer direct exchanges. Please send back the product that did not meet your expectations and order the correct one by placing a new order.

Complaints

We make every effort to ensure that our products are of the highest quality. However, if the purchased goods have a defect, you have the right to file a complaint. You can report a complaint within 2 years from the date of delivery of the goods.

To file a complaint, please write to us at the e-mail address: tellme@agataterebus.com. In the message, describe the defect, provide the order number, and attach photos showing the damage. If it is necessary to send the goods for inspection, we will inform you about it.

We have 14 calendar days from the date of receipt to consider your complaint and respond. If the complaint is accepted, the costs of returning the defective goods will, of course, be reimbursed to you, and we will repair the product, replace it with a new one, or refund your money.

Order not shipped yet?

If you'd like to cancel before we send your parcel, write to us at tellme@agataterebus.com with your order number. We'll cancel the order and refund the full amount — nothing to send back, no cost to you. If your parcel has already left, you'll find our return policy above.